EXCHANGES ONLY - NO REFUNDS
- Exchanges must be received within 30 days of receipt of merchandise, no exceptions. This gives our customers time to decide if they are satisfied with their purchase.
- Exchanges must be unworn, unwashed, and have all original tags attached (if applicable). Returned items that appear to have been worn, washed, stained or smell of smoke OR perfume the return will be refused. If refused we will email you and you can choose to send it back to you at your expense OR have us donate it. Any refused returns after 30 days that we have will be donated to a local charity of our choice.
- Store credits cannot be issued until the return is received. We cannot go back and issue refund on a past order. PLEASE DO NOT REQUEST STORE CREDIT TO BE REFUNDED ON ORDERS - THE CODE MUST BE USED AT CHECKOUT - AS MUCH AS WE WANT TO HELP, THE ONLY WAY TO KEEP OUR RECORDS IN ORDER IS FOR THE CODES TO BE USED AT CHECKOUT! THANKS FOR YOUR HELP!
- No Return Authorization is needed! Simply return to:
Curvy Plus Size Boutique
5342 HIGHWAY 1 SOUTH
Jonesboro, AR 72401
- Please include a copy of your packing list with the items you are returning circled and indicate the reason for your return.
- The customer is responsible for all return shipping costs. We recommend a method of shipment that will provide a tracking number (ask your post office for options). Curvy Boutique is not responsible for items lost or damaged by the shipping company.
- If we receive an item back that does not qualify for a return (such as list below) we will either donate the item in your name to a local charity or send it back to you at your expense. All monogrammed items, accessories, earrings, leggings and SALE items are FINAL sale only.
- Once we receive your return please allow 5-7 business days for us to process it, but we shoot to be much faster than that! :-)
You will be issued an online code via email in the amount of purchase (less any shipping) to use online for purchasing www.buycurvy.com
- If you believe the item you ordered was received by you damaged or defective, please email us immediately firstname.lastname@example.org and we will address it. All damage claims must be made within 5 days of receipt of your order. TAGS MUST STILL BE ATTACHED!
STORE CREDIT WILL BE EMAILED TO CUSTOMER IN THE FORM OF AN ONLINE GIFT CERTIFICATE THAT CAN THEN BE USED ON THE WEBSITE. IT DOES NOT EXPIRE!
We cannot hold merchandise as we have so many orders come through it just is not possible.
20% down payment on all layaway
50% of balance after the down payment is due within 30 days and the remaining 50% of balance is due within 60 days.
If the payment is not made within the allotted period following the due dates
1) The transaction will be closed
2) The item(s) will be returned to stock
3) The customer forfeits the down payment and any payment made toward the layaway purchase.
The order will not ship until amount is paid in full.
No refunds on any layaway order.
All sales are final.
All orders we make every effort to process and ship your order within 48 hours (excluding weekends & holidays). During a SALE EVENT, shipping may take a few days longer than normal; please know we want to ship it out as fast you want to receive it!!!
- Curvy Boutique is not responsible for delays in shipping once it's left our facility.
- Curvy Boutique is not responsible for products lost or damaged in the mail. USPS will be responsible once we ship your order.
- Curvy Boutique is not responsible for orders marked 'Delivered' by the Post Office. You will need to check with your local Post Office and/or Postal Carrier to obtain information regarding your package. We will provide a tracking number that is given to us by USPS./
4X- (26-28)18.5 Shoulder To Shoulder 37 Top Center To Bottom 25 Under Arms Across 44.5 Across The Bottom
5X- (30-32) 19 Shoulder To Shoulder 39 Top Center To Bottom 26 Under Arms 46 Across The Bottom
FREQUENTLY ASKED QUESTIONS
Q: How do I create an account?
A: While on our website, you click the tab on the upper right that says “login or Create an Account”
Q: How do I place an order?
A: Visit our website www.buycurvy.com and whenever you find an item that you want to purchase, click your size, then add to cart. When you are finished click the shopping cart on the right side of the screen. The items you have added to your cart will appear there.
Q: How do I know if my order went through?
A: Whenever the payment has been accepted for your order, you will receive a confirmation e-mail (or a message in your facebook messenger if you selected that option.)
Q: How long does it take to receive my order?
A: On average, most of our customers receive their orders within 2-3 business days after processing.
Q: What are the shipping costs?
A: We currently offer FREE SHIPPING! (Continental US Only), Express 1-2 day shipping is available. The post office charges a flat rate of $30.00 for the first item and additional $5.00 for each item.
Q: Can I cancel or make changes to my order?
A: We do allow customers to make changes to their orders upon request by calling our store; However, No cancellations on orders allowed.
Q: Can I backorder an item that is out of stock?
A: We do not offer customers the option to backorder out of stock items; however, we have added an “In-Stock Reminder” feature that allows customers to get notifications when the item is back in-stock.
Q: Do you hold items?
A: Because all of our inventory is available for purchase online, we are unable to hold items.
Q: Do you have a catalog?
A: We do not have a catalog due to the fact that we receive new items daily, therefore our inventory is constantly changing.
Q: Are your items true to size?
A: Yes. Our items do run true to size. (In the event that we receive something that we feel runs small we will add it to the description.)
Q: Do you sell Extended Plus Sizes?
A: Yes, we have added a tab on our website for Extended Plus, We offer 4X, 5X, and 6X clothing. We have been working on increasing our extended size inventory.
Q: How can I search only my size?
A: Whenever you select a tab (For example: Tops) it will say “All Sizes” There is a drop down box beside it for customers to select a specific size.
Q: What is material content?
A: The material content of every item is shown whenever you click on the item to view it underneath the “Add to Cart” button.
Q: What is your return policy?
A: No refunds. Customers have 30 days from the delivery date to return the items back to our warehouse. We only offer exchanges. No exchanges of sale items.
Q: How do I return a damaged item and am I responsible for return shipping costs?
A: If a customer receives a damaged item, she is required to send us a photo of the damaged item so that it can be inspected. If the damage is determined to be preexisting, we will send the customer a prepaid label. Customers are not responsible for shipping costs.
Q: Are prices the same online as they are in-store?
A: Yes, the inventory is the same for both of our stores.
Q: Why should I sign up and become a member?
A: When customers sign up to become members, They receive rewards points and are then eligible to get coupons. Click our “Earn Points Now” tab to learn more.
Q: What are the benefits of downloading the App?
A: Customers will receive all of our notifications and when popular items come back in.
Q: What are Rewards Points and How are they redeemed?
A: Rewards Points are one of the many ways that we give back to our customers, it’s our way of saying thank you for shopping with us. For every $1.00 a customer spends with us, we award 2 points, When customers reach 500 points they are eligible for coupons. As the points increase, the value of the coupons increase.
Q: How do I apply my gift card to my purchase?
A: Customers will receive an electronic gift card via E-mail. Copy and Paste your code into the space provided on the right side of the screen at checkout.